When my mother started Vital-Link in 1986 I was only 4 years old. My father joined soon thereafter and I was essentially raised in the medical alarm industry. It’s a weird thing to say, and it has been a bit of a weird experience. Thirty two years later, here I am, relearning the family business and attempting to guide our company into the future. It’s been a long, strange trip. that has brought me back to the medic alert world, which parallels change from within the industry over that same period of time.
My first memory of a medical alarm device was very different from the product that is on the market today. The consoles were very large and very heavy. The buttons came much bigger as well, and typically on a metal chain. There was no voice to voice capability. In the event of an emergency the monitoring station would call the customers home phone number. If there was not a reply, help was sent. The crazy thing is, that without all the fancy, more aesthetically pleasing appearance, feel, and technology of today, these systems effectively did the same exact thing; get the customer help in the event of an emergency.
That isn’t to say that over time we haven’t seen astronomical advances in the realm medical alert technology. We are now able to offer mobile medical alert systems that can be worn anywhere the customer goes. These systems have the ability to locate the individual when they press their button and get them help. Fall detection technology is available now which allows the alarm to be sounded if a fall is detected without the necessity of the subscriber even pressing the button. As with all technology, these products have had their hiccups in the beginning, but continue to become more reliable as time moves forward. Increased reliability over time is a theme that I feel will continue to ring true as the medical alert industry continues to evolve.
If you have any questions about Vital-Link please feel free to give us a call at 1-800-338-4825, and if you’d like, ask for Josh!